ILA BANK
Retail Banking Powered by Digital, Led by User Centricity
4000+Developers
1500+Clients
50+Countries
About Code Inc.
About Code Inc.
With 9,323 fintech startups in the EMEA region in 2021, every financial institution aspires to take its banking operations online. Our valued client succeeded in making banking digital, more accessible, and super easy than ever before for billions of users in the Middle Eastern regions.
Going through the tiring paperwork, complex and lengthy banking operations was a matter of concern for the client. Besides that, users waiting in long queues was another major challenge that enforced the client to transform their banking system over a digital platform. The paper-based banking experience led the customers to spend unpredictable waiting times at the bank. Also, the information load and manual banking operations hindered the financial executives to reach their full potential.
Code Inc. focused on identifying the major user personas and understanding the frequent tasks carried out by the users and learning about their behavioral patterns for every scenario. We crystallized through the entire banking lifecycle to wireframe a mobile application that takes all the banking operations online at one centralized place.
All the bank operations from files management, customer account data management, and other in-house operations were carried out with human intervention which resulted in delayed and flawed outputs.
Users had to visit the bank, stand in long queues, and spend a lot of time even on minor banking requests. The client wanted a digital system to make it possible for customers to carry out all operations online whether it's opening a new bank account, checking the account balance, or transferring money without the need to visit the bank regularly.
Users had to go through lengthy paperwork and other documentation formalities for regular banking services that became a tiring task for the users.
Due to the manual processing of every banking task, the bank executives failed to cater to multiple customer requests at a time. This resulted in human errors and plenty of dissatisfied customers.
Absence of a systematic approach for catering to users' requests created a lot of hassle and wastage of time on the user's end.
Based on the user personas we figured out in the initial phase, we leveraged the agile approach and crafted detailed step-by-step portrayals of how the digital banking application would operate for taking the banking experience and banking operations online in the best way possible.
The client and other critical stakeholders were involved in the brainstorming sessions which enabled the developers to move forward in sync and with a high degree of assurance.
Besides an agile app development lifecycle, we worked upon a design strategy that radiates energy and delivers intuitive user navigation and usability. Code Inc. successfully developed a digital banking app that is a problem-solver and time-saver solution that is scalable and capable of catering to future banking needs.
A robust banking application that allows users to perform as many operations as they wish without visiting the bank. This way, they would embrace the power of mobile banking for avoiding the inconvenience of visiting the banking branch regularly.
Digitalizing all the banking operations and bringing over an intuitive application resulted in support, assist and ease the daily financial lives of its users and ensured flawless data outputs. Automating the data helped the financial executives to utilize their precious time on what's truly important.
ID proof and a picture are all that it takes for a new user to get registered on the application. Users can enable biometrics on their phones for quick login. No paperwork, no document submission, and no more queue waiting times.
The user can earn tiered interest on the money deposited in his respective account and experience better savings in the long run.
Users can open and link foreign currency accounts from the app and link multiple currencies to their cards.
Users can keep a track of their progress, set goals with a target amount and date, automate payments from any currency, and hit their savings goal in real-time.
Users can anytime activate, set, or change their card PIN without the bank executive involvement or any other documentation. Users can also temporarily freeze and unfreeze their card, report a card lost, and instantly order a new one.
Transfer money to anyone who has their mobile number registered with their bank account in a few clicks. Experience secure, fast, and digital payments.
Users get a virtual card to manage all the online transactions and a green debit card that ensures contactless and secure payments.
Elevation in ROX
Customer Retention
Encrypted Data
App Downloads
We help businesses wherever they are in their digital journey. From consulting for a digital transformation to carving out a technology roadmap. Our expertise helps you to drive ROI from your digital initiatives.